Aquanets Daily Aqua Plan
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Privacy Policy

How we use and protect the details you give us, in plain words.

Effective: 30 October 2026

In short

  • We ask only for what we need to run your plan, collect payments and send your OTP.
  • We never sell your data or use it for ads.
  • We never see or store your card, UPI PIN or bank login — those stay with Razorpay.
  • Aadhaar, email and address are stored encrypted.
  • You can ask to see, correct or delete your data at any time.

1Who we are

Aquanets (“we”, “us”) runs the Daily Aqua Plan at app.aquanets.in. It lets customers get an Aquanets RO water purifier on daily, weekly or monthly EMIs, and lets referral partners earn points for referring friends. This policy covers this website, its sign-up forms, My account and the OTP messages we send.

We handle your data in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

2What we collect

When you start a plan

  • Name, mobile number, email, address, city and pincode.
  • Aadhaar number, to confirm who you are. You see only the last 4 digits; only authorised Aquanets staff can open the full number.
  • The product, plan, advance, debit day and offers you choose.
  • Your consent record: the terms version you agreed to, the time, your IP address, browser and the signature you draw on screen.

Payments

  • Advance, EMI and auto-debit payments go through Razorpay. Only Razorpay receives your card number, UPI PIN or net banking password.
  • We keep only Razorpay reference IDs, amounts, dates, payment status and the status of your autopay mandate.

Referrals

  • Your referral code, wallet points, the friends you referred and how many times your link was opened.
  • If you fill a referral form: the names, mobiles, addresses, relationship and role of the people you refer, plus your photo, signature, area and alternate mobile.
  • Please make sure the people you refer are happy for Aquanets to contact them before you add them.

Collected automatically

  • IP address and browser details, for security and fraud prevention.
  • For referral link clicks we keep only a one-way hash of your IP, never the IP itself.

We do not collect Facebook login data, your contacts, your location or your WhatsApp chats.

3How we use it

  • To create and run your plan, and to deliver and install your purifier.
  • To verify your mobile with an OTP and log you in to My account.
  • To collect your advance and EMIs, and retry failed debits.
  • To credit referral points and contact the people you refer.
  • To prevent fraud, keep the records the law requires, and resolve disputes.

We rely on the consent you give at sign-up and on the need to provide the service you asked for.

4Who we share it with

Only as much as each needs to do its job:

  • Razorpay — payments, UPI Autopay and bank eMandate (name, mobile, email, amounts).
  • Meta (WhatsApp Business Platform), SMS and email providers — to deliver your OTP (your mobile or email and the message only).
  • Our hosting provider — where our servers run.
  • Aquanets staff and dealers — only what they need for delivery, installation and support.
  • Government authorities — only when the law requires it.

We do not sell or rent your data, or share it with advertisers.

5WhatsApp, SMS & email

We send your OTP by WhatsApp (through Meta's WhatsApp Business Platform), SMS or email, depending on which channels we have switched on. For a WhatsApp message, only your mobile number and the message go to Meta, which handles them under the WhatsApp Privacy Policy.

We use these channels only to send OTPs you asked for — no marketing.

6Cookies

  • Session cookie — keeps you signed in and remembers your form while you fill it. Ends when you log out or close the browser.
  • Referral cookie — if you arrive from a friend's link, remembers their code for 30 days so they get the points.

We set no tracking, analytics or advertising cookies. The colour theme you pick is saved only in your browser.

The payment page loads Razorpay Checkout and our pages load Google Fonts. Those services may receive your IP address and set their own cookies under their own policies.

7Security

  • The whole site runs over HTTPS only.
  • Aadhaar, email and address are stored encrypted.
  • OTPs expire in 5 minutes and attempts are limited.
  • Staff need a password and an authenticator code for the admin panel, and important actions are logged.

No system is 100% secure. If a breach affects your data, we will tell you and the authorities as the law requires.

8How long we keep it

  • While your plan is running, we need your details to run it.
  • After your plan ends, we keep payment, invoice and consent records only as long as tax, accounting and payment rules require, then delete or anonymise them.
  • OTPs stop working after 5 minutes. The referral cookie ends after 30 days.

9Your rights

  • Ask for a summary of the data we hold about you.
  • Ask us to correct wrong or outdated details.
  • Ask us to delete your data — see Data deletion.
  • Withdraw your consent. Stopping autopay on a plan with a balance due does not cancel what you owe.
  • Nominate someone to use these rights for you if you can't.
  • Complain to us. We reply within 30 days. If you're not satisfied, you can approach the Data Protection Board of India.

This service is only for people aged 18 and over. We do not knowingly collect children's data.

10Changes to this policy

We may update this policy from time to time and will change the date at the top. For big changes, we'll tell you by SMS, WhatsApp or email.

11Contact & grievances

For any privacy question, request or complaint, write to us. Include your registered mobile number and, if you have one, your plan ref (DAP-XXXXXXXX).

info@aquanets.in