Which day will my EMI be debited?
It's shown on the plan card when you sign up. Daily plans debit every day. Weekly plans use a fixed day (like every Saturday) or every 7 days from your start. Monthly plans use the date you pick or your start date. Your first debit comes at least two days after autopay starts, so your bank can notify you.
What if my account doesn't have balance on the debit day?
We retry automatically after the grace period. The first few failed debits over your whole plan are free. After that, a small penalty is added to the next try — you don't pay it separately. Your plan page shows exactly when the next try is.
Can I pay the advance later?
Yes, when the option is on. Pay a small token today and the rest within the days you choose. Pay earlier and you get the shorter option's price. You can also let the rest auto-debit on the due date.
Where can I see my plan?
Go to My account and log in with your mobile number and OTP — all your plans are listed there. Keep your plan ref (DAP-XXXXXXXX) handy when you call us.
Do I need to buy a purifier to refer friends?
No. Join as a referral partner with your mobile number. You get your own link and wallet. Points are credited when your friend's advance is paid and their autopay is active.
Will my plan change if Aquanets changes prices or rules?
No. Your plan keeps the amounts, dates and rules you agreed to at sign-up, till the end.